Luvace

Thank you for shopping with Luvace Fragrance. We strive to provide you with high-quality products and excellent customer service. Please review our refund policy below:

1. Returns
We accept returns on items that are unused, unopened, and in their original packaging. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange. Please note that we do not accept returns on items that have been opened or used for hygiene and safety reasons.

2. Process for Returns
To initiate a return, please contact our customer support team at luvacefragrance@gmail.com with your order number and reason for return. Once approved, we will provide you with return instructions. Customers are responsible for the return shipping costs unless the product is defective or damaged.

3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at luvacefragrance@gmail.com with photos of the damage. We will offer you a full refund or send a replacement at no extra cost.

4. Refunds
Refunds will be processed to your original payment method within 7-10 business days after we receive the returned items. Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

5. Non-Returnable Items
Certain items are non-returnable, including:

• Opened or used products
• Sale or discounted items (unless defective)

6. Exchanges
If you would like to exchange an item for a different product, please return the original item and place a new order. Shipping fees may apply.

7. Contact Us
For questions or concerns about our refund policy or to initiate a return, please contact us at:
Email:luvacefragrance@gmail.com
Phone:03364041881